How cancellations, refunds, credits, and billing reversals work at ExamCrow

No general money-back guarantee is offered unless a refund right is expressly stated at checkout, in an offer, or required by applicable law.

If a specific plan, offer, promotional campaign, annual membership, exam-related product, bundle, trial, or partner program clearly states a different refund rule at checkout or in separate offer terms, that specific rule controls for that purchase.

Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer-protection, payment, subscription, or e-commerce law.

A cancellation request and a refund request are not always the same thing. In many billing systems, cancellation stops future renewals, while a refund request asks for reversal of a charge that has already been processed.

This section applies to purchases made directly through ExamCrow or our authorized direct billing workflow, and not to purchases billed through Apple, Google Play, or another third-party channel.

If you offer a direct refund window, state it clearly here: [insert exact refund window if you offer one]. If you do not offer a general direct refund window, leave the overview rule above in place and do not promise one here.

To request a review of a direct purchase, contact billing@[your-domain].com or use our contact page and include:

• the email address used for the purchase;
• the product or plan purchased;
• the payment date and amount;
• the order, invoice, or transaction reference if available; and
• the reason for the refund request.

Where legally permitted, we may require reasonable verification before acting on a refund request, especially where fraud, duplicate claims, or account-access issues are involved.

To the extent permitted by applicable law, we may deny, limit, or provide a credit instead of a cash refund in circumstances such as:

• the refund request is submitted outside the applicable refund window, if one exists;
• the product, plan, or billing cycle is stated at checkout to be non-refundable except as required by law;
• access has been substantially consumed, credentials have been shared, or protected content has been downloaded, copied, or used in a way inconsistent with ordinary trial evaluation;
• a certificate, completion record, premium entitlement, or restricted-access benefit has already been issued or materially consumed, where that matters to the offer;
• the request appears fraudulent, abusive, repetitive, or part of a pattern of refund misuse;
• the charge has already been reversed by a payment provider, store platform, or third-party processor; or
• the account has been suspended or terminated for a material violation of our Terms or platform policies.

If you decide to use account credits as an optional or fallback remedy, your Terms of Service should also explain how those credits work, whether they expire, and whether they are transferable.

If a refund is approved, we generally issue it back to the original payment method used for the purchase unless:

• the original payment method cannot accept the refund;
• the billing platform only supports a store-credit or platform-controlled refund method for that transaction; or
• the applicable offer terms, law, or support resolution calls for another permitted remedy such as account credit or service extension.

Typical internal processing estimate: [insert your typical processing timeline, e.g. 5-10 business days after approval]. However, actual posting time depends on the payment processor, issuing bank, app store, card network, or other intermediaries involved.

If your payment was made through Apple or Google Play, the timing of any approved refund may depend entirely on that platform’s own review and payout process.